Terms & Conditions

Please read our Terms & Conditions

Service


Our psychologists provide video-counselling for mental health issues. Our psychologists have been assessed and carefully selected.  

Liability


Psychologists have a contractual relationship with Rural Wellbeing (ruralwellbeing.com.au) under which they are allowed to use the Rural Wellbeing (RW) site to provide services to you. Note that the psychologists are not employees or agents of RW. RW assumes no responsibility for the actions or advice of the psychologists , or any information they provide through this RW site. RW makes no warranties with respect to the psychologists and shall not be liable for the actions or messages of the psychologists under any circumstances. Under no circumstances shall RW be liable for any direct, indirect, incidental, punitive, special, or consequential damages that are directly or indirectly related to the actions of the psychologists , including but not limited to the provision of services through the RW site.

Payment, Refund and Cancellation 


Secure payment

Payment for the first appointment is handled online and solely via RW website. The payment procedure is safe and meets the international standards for online secure transactions.

We use Stripe Payment Gateway.  Stripe processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet.

Cancellation

Your booking fee is non-refundable. 

To change time please use link in the confirmation email or communicate directly with your psychologist. S/he will most likely accommodate you.

Links


The website may contain links and pointers to other sites on the internet that may be maintained by third parties. These sites are not controlled by RW and do not constitute an endorsement by us. We do not control and are not responsible for, the availability, accuracy, or currency of such third-party sites or any information, content, products or services accessible from such third-party sites. RW cannot be held liable for these websites.

Intellectual Property


All trademarks and service marks used on this website are owned by RW. You agree not to use any marks contained on this website without the prior written permission of RW.

Complaints


If you have complaints about a psychologist or the services, you may email the director directly: hagaiavisar at gmail .com  or write to him at 9b Wrixon Avenue, Melbourne, 3187. Australia. We will investigate your complaint and will endeavour to respond. However, we are under no obligation to inform you of our findings or to respond back to you regarding your concern.

Technical support


If you experience any technical issues with the RW site, please send us an email via Contact. This information will help us to troubleshoot your issue quickly and effectively.

Governing law


This agreement shall be governed by the laws of the State of Victoria, Australia.

Modifications to our website


We reserve the right at any time to modify, suspend or discontinue any aspect or feature of the website including, but not limited to, content, hours of availability and equipment and/or software required for access or use of this RW site. We may also change the terms and conditions set forth in this agreement, and any subsequent use of the website by you constitutes your agreement to such changed terms and conditions.

Welcome

It takes a leap of trust to book a session online with someone you have never heard about. We try to make it transparent and easier for you.

Match

As a professional service, we will try our best to match you with a suitable counsellor. On the rare occasion of not connecting with your counsellor in the first session, we will offer you one bulk-billed session with another counsellor.

Medicare Rebates

It will cost you the gap fee of $50 ($65 AH) if you bring a referral from your GP.
Initial consultation $65.

Ready to help

If you are ready, please call us anytime on 1300 51 64 62.
or use the bot on bottom right corner.

(For crisis please call Lifeline 131114)

Request a session (takes 1-2 mins)

Please fill in this form so we understand how best to help you.

- We are committed to your privacy and to best customer support.

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