Privacy Policy for Rural Wellbeing (RW)

RW is aware how privacy is important for our clients. RW maintains anonymity of its clients within a completely safe and secure platform.

Our counsellors are obligated to keep information confidential and maintain the privacy of client’s information just as with face to face counselling. Content of sessions will be kept by counsellors not on the website but in their private folders offline, where they keep other confidential client information. 

Personal information

RW may collect and use the following kinds of personal information through its website:

  • Information about your use of this website including your ip address
  • Information you provide for the purpose of registering with the website (including your username and password)
  • Information about transactions carried out over this website
  • Information you provide for the purpose of subscribing to the website services
  • Any other information that you send to RW.

Additionally if you use the behavioural tracking application through Facebook, we also collect the following personal information:

  • Your Facebook user id
  • Your Facebook username
  • The email you used to register with Facebook

Your Facebook user id and email are used in order to automatically create an account in the behavioural tracking application. Your username is used only to display a welcome message in the behavioural tracker so that you know who’s tracker you are looking at.

Using personal information

RW may use your personal information to:

  • administer this website;
  • personalize the website for you;
  • enable your access to and use of the website services;
  • send to you products that you purchase;
  • supply to you services that you purchase;
  • send to you statements and invoices;
  • collect payments from you;
  • send you communications about our services.

Where RW discloses your personal information to our counsellors for these purposes, the person in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures necessary for the purposes identified above, RW may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data 

RW will take technical steps to prevent the loss, misuse or alteration of your personal information.

Counsellor’s personal information 

Personal information that you submit as a counsellor for publication in your profile on the website will be published on the internet and will be available around the world.

Updating this statement 

RW may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

Other websites 

This website contains links to other websites. RW is not responsible for the privacy policies or practices of any third party

Cookies 

RW uses cookies on this website to allow you to be logged into the services which RW provides. RW may store cookies on your computers when you visit our website. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

Refusing cookies 

Most browsers allow you to block cookies. Check it out with your browser. Blocking cookies will have a negative impact upon the usability of some websites.

 

Welcome

It takes a leap of trust to book a session online with someone you have never heard about. We try to make it transparent and easier for you.

Match

As a professional service, we will try our best to match you with a suitable counsellor. On the rare occasion of not connecting with your counsellor in the first session, we will offer you one bulk-billed session with another counsellor.

Medicare Rebates

It will cost you the gap fee of $50 ($65 AH) if you bring a referral from your GP.
Initial consultation $65.

Ready to help

If you are ready, please call us anytime on 1300 51 64 62.
or use the bot on bottom right corner.

(For crisis please call Lifeline 131114)

Request a session (takes 1-2 mins)

Please fill in this form so we understand how best to help you.

- We are committed to your privacy and to best customer support.

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